Help and support at court


Support at courts and listening services for defendants and their family or friends 

If you are anxious and worried about an anticipated prison sentence then the Nepacs support at courts service can provide helpful advice and assistance. 

Our team of volunteers are available within the courts to provide relevant and up-to-date information on: prison visiting arrangements, ID,  prison visits booking lines,  maintaining contact with your family member and other issues relevant immediately after a prison sentence has been given and during the early stages of custody.

We are presently based at Teesside, Newcastle and Durham Crown Courts, and information on our telephone listening service is also available in magistrates courts.

This service is confidential and free.

Confidential telephone listening service

The courts team also offer a telephone listening service which provides ongoing short term support to families, from police custody suites, through to courts, and during a prison sentence. This can help to alleviate worries and anxiety, at a time when family members are trying to cope with their changing circumstances.  

This service is available:

  • Monday, Wednesday, Thursday and Friday from 1pm to 4pm
  • Contact 07854 594012 or 07774 385276
  • Text or leave a message and our team will call you back. 

The Nepacs Support at Court project is funded by the Esmée Fairbairn Foundation.