Contact us

Head office

20 Old Elvet,
Durham,
DH1 3HW

General enquiries:
Tel: 0191 375 7278

You can also contact us or give feedback on our services by filling out the form below.

If your enquiry is urgent and regarding the safety of a loved one in prison, then please contact the prison direct and speak to their safer custody team as this e-mail is not monitored 24/7.

Get in touch


Please note: We are unable to help with booking or cancelling prison visits. Please ring the relevant booked visits line to book or cancel.

How to find us