HMP_Holme_HouseHolme House Visitor Centre

Address:

HMP Holme House,
Holme House Road,
Stockton on Tees,
TS18 2QU 

Click on the blue question below to see the answers appear underneath. 

Contact details

Visitor centre: 01642 744080
Prison: 01642 744000
Visits booking line: 0300 060 6602
Visits booking email: www.gov.uk/prison-visits

When can I visit?

Prison visiting times are:

  • Tuesday to Friday 1.45pm to 3.45pm

  • Saturday and Sunday 8.45am to 11.30am and 1.35pm to 3.30pm

Visitors must arrive at least 30 minutes before the end of visiting times.

How can I book a visit?

If you would like to book a visit:

You can only book a visit if your details are on the prisoner’s contact sheet.

The visits booking line is open:

  • Monday 2pm to 4pm for reception visits only

  • Tuesday and Wednesday 8.30am - 4.30pm

  • Friday 8.30am - 4.00pm.

There is a free telephone booking line in the large waiting room in the visitors’ centre.

Reception visits need to be booked in advance. New prisoners are entitled to a Reception visit. You can book a Reception visit by calling the Booked Visits line on 0300 060 6602. 

Visitors under the age of 18 years are not allowed a prison visit during the first 72 hours in custody.

All visits must be booked in advance.

The system for booking means you do not need a visiting order. However, you will need a reference number which will be given to you either in a confirmation email or when you book your visit by telephone.

All visitors must be named on the prisoner’s contact list before they can book a visit and all visitors must be present when booking in.

If you are tagged you are not allowed to visit unless you receive written confirmation from the prison. If you receive confirmation in writing  you must bring the letter with you on your visit and show it at the portal. 

Photo ID is preferred but not compulsory. A list of authorised ID is available at reception / by calling the visitors’ centre on 01642 744304.

Where can I wait when I arrive for my visit?

When you arrive at the prison you must go to the visitors’ centre. The centre is open:

  • Tuesday to Friday, 12.30pm to 4.30pm

  • Saturday and Sunday, 8am to 4pm

On arrival at the visitors’ centre you will register at the office where the prison visits process will be explained and an information pack handed to you.

Light refreshments can be purchased in the visitors’ centre. There is a tea bar in the prison family visits room where you can purchase light refreshments for yourself and the relative or friend you are visiting. 

How can I get there?

By bus

From Stockton High Street, number 13 from stand 16 at 29 minutes past and 59 minutes to.

From Middlesbrough bus station, from stand 20 get the number 13 bus and get off at Asda round-about.

By car

From the south, travel north bound on the A19, take the A1046 (Portrack Lane) exit for Stockton.

From the north, travel south bound on the A19, take the A1046 (Portrack Lane) Haverton Hill/Stockton exit.

At the ASDA roundabout, turn right onto Holme House Road. A car park is available at the Visitors' Centre.

What facilities are there for children?

There is a small play area in the Visitors’ Centre.  Toys are purchased for the benefit of all children, please do not allow your child to remove them from the centre.

There is a play area in the main visits room in the prison. Parents remain responsible for their children at all times.

There are also youth zones within the visitors’ centre and visits hall for older children, aged 10 to 17. The youth zones are open Saturday and Sunday and during school holidays and staffed by youth workers. Find out more about our regional youth project HERE. 

Do you run any special family visits?

Special family visits take place during school holidays, which give children the opportunity to spend quality time with their imprisoned parents. Ask in the visitors’ centre for more information. 

What ID documents will I need?

ID is required for all visitors over 18 years of age:

  • Photo ID

  • Passport and utility bill showing address (must be within 3 months of issue)

  • Or Driving Licence showing current address

  • Or Senior/Disabled Bus Pass - plus utility bill as above

  • Disabled Parking Disc - plus utility bill as above

  • Works ID / Student ID / Citizen ID - plus utility bill

If no photo ID: 2 of any of the following:

  • Utility bill (within 3 months of issue)

  • Bank statement (must be within 3 months of issue) / bank card (can’t be used together)

  • Birth certificate / marriage certificate

  • Medical card

Letters are not acceptable.

How often am I able to visit?

Remand prisoners are allowed 3 visits every 7 days, Sunday to Saturday.

Convicted prisoners are allowed 1 visit every 7 days, Sunday to Saturday.

How many people are allowed on each visit?

Only 3 adults with accompanying children may visit. Each table has 3 chairs. Please notify the prison if you think there will be difficulties with this arrangement.

If you are tagged you are not allowed to visit unless you receive written confirmation from the prison. If you receive confirmation in writing  you must bring the letter with you on your visit and show it at the portal. 

What can I take with me into the prison?

You can only take the following into the prison visits hall:

  • Maximum £15.00 in coins per adult

  • Locker key

  • ID

Everything else is to be left in your locker.

No scarves/watches can be worn on your visit.

Please ensure you have a £1 coin for your locker.

Will I be searched?

When you go over to the prison you will be asked to remove outdoor clothing, shoes and belts for examination. You will then be searched.

There may be a drug detection dog in the visits area.

Can I take anything for the person I am visiting?

Property can only be handed in if a prisoner has made an application. Remand prisoners can have clothing brought in, whilst a convicted prisoner can only have socks and underwear brought in. The application will take at least 4 working days to clear and no property can be brought in on a Sunday morning.

What items can I send to the prisoner?

You can send in socks and underwear, toilet bag, rosary beads, prayer mat and beads, photos, photo album, guitar plectrum, guitar, cross or crucifix or other religious symbols, calendar, books from the approved supplier, and address book.

If you are unsure what you can send in please telephone the visitors’ centre on telephone 01642 744080.

You can order newspapers and magazines for prisoners from the following newsagent:

MARTINS,
21 High Street,
NORTON,
Stockton-on-Tees,
TS20 1AE
Tel: 01642 534438

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

It is currently unclear at this point in time if there is a minimum or maximum that can be sent via the system.

Click here for the online information/ site to start sending money

https://www.gov.uk/send-prisoner-money

It is also still possible to send postal orders and cheques into a prison. 

How can I write to or contact the prisoner?

You can send letters in to the prisoner and you can also email the prisoner at www.emailaprisoner.com.  This costs 35p per email and is delivered the next day.

Find out more HERE.

Can he phone or write to me?

Yes he can telephone you and send you letters.

Who do I contact if I have concerns about a prisoner?

If you have concerns about a prisoner, please telephone 01642 744355 and leave a confidential message with the prison.

You can also fill in a concern slip in the Visitors’ Centre.

Our Nepacs family support team are also available to help with any issues that you may be finding difficult during this time. They can be contacted by telephone 01642 744418 (between office hours only).

Is there someone I can talk to?

We hold regular sessions (called Visitors’ Voice) where visitors’ get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Check forthcoming dates in the centre.

We also offer a listening ear and friendly support. If you are feeling upset or confused about visiting ring us on 01642 744304 and leave a message and we will get back to you.

Who can I contact if our family needs support?

If you or your family have any additional needs please contact the Nepacs’ family support team by telephone 01642 744418 or the visitors centre on 01642 744304. 

The Nepacs’ family support team at HMP Holme House can work with a prisoner and their family to:

  • Provide advice and support to families to reduce barriers to visiting
  • Signpost families to relevant community services
  • Assist to establish or maintain family bonds
  • Mediate reconciliation with family members
  • Provide support in gaining access to children
  • Support with practical issues such as transport and childcare
  • Offer emotional support
  • Provide help to access special family days and father-child visits, including after-school clubs
  • Help access financial support for travel and family hardships
  • Support in preparing for home leave and release - including our Heading Home re:connect and re:settle programmes (which support prisoners and families before release)

We hold regular sessions (called Visitors’ Voice) where visitors’ get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Your visitors can check forthcoming dates in the visitors’ centre.

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please ask at the desk in the Visitors’ Centre for details of the Assisted Prison Visits Scheme before commencing your visit.   

Find out more HERE

You can also get in touch with the Assisted Prison Visits Scheme direct on: 03000 632 100 (open 10.15am to 11.45am and 2.15pm to 3.45pm Monday to Friday)

Email: assisted.prison.visits@hmps.gsi.gov.uk or visit www.hmprisonservice.gov.uk

For more information about visiting please get in touch with the visitors’ centre on 01642 744080.

Send us an enquiry