HMP Kirklevington Grange Visitor Centre

Address:

HMP Kirklevington Grange,
Yarm,
Teesside,
TS15 9PA

Click on the blue question below to see the answers appear underneath. 

Contact details

Prison: 01642 792 600

When can I visit?

Prison visiting times are:

Wednesday from 1.45pm to 3.45pm

Friday from 1.45pm to 3.45pm

Saturday and Sunday 9am to 11am and 1.45pm to 3.45pm

How can I book a visit?

All visits are booked by the prisoners at the prisoner information centre. 

Where can I wait when I arrive for my visit?

On arrival at the prison visitors must book in at the Grange Coffee shop by the times below:

- Monday to Friday - by 1.30pm

- Saturday and Sunday - by 8.45am (morning visits) and by 1.30pm (afternoon visits)

The coffee shop is situated in the car park of the prison and opens at 7.30am.

Lockers are available in the coffee shop for those who travel by public transport.

After booking in, visitors will walk up to the main gate.

Once inside the visiting room there will be a Tea Bar (run by Nepacs volunteers) where you can purchase snacks and drinks for yourself and the person you are visiting.

How can I get there?

Car parking is available in the visitors’ car park by the coffee shop. Disabled parking is available outside the main gate but this needs to be arranged with the prison in advance of the visit.

If you are travelling by public transport, the prison is a 10-minute walk from Yarm or a short taxi ride.

What facilities are there for children?

There is a play area within the visiting room which has a selection of toys. There is also a small play area with limited seating immediately outside the visiting room.

It is visitors' and prisoners' responsibility to supervise their children.

Do you run any special family visits?

Special family visits take place during all half term holidays and one father child visit per year, which takes place in the summer holidays. 

Family learning visits take place weekly during term time.

Ask Angie Wilcock, family support worker, for more information or pick up a leaflet in the visit’s hall on your next visit.

What ID documents will I need?

All visitors will need 1 item from the following list:

  • Passport, including time expired, where photograph is still recognisable

  • Driving licence (photo card) - showing current address

  • Senior/Disabled bus /public transport pass

  • Works ID / Student ID / Citizen ID - from known body, including name, photo and signature

Or 2 from the following:

  • Birth/marriage certificate

  • Rail or bus pass with photograph

  • Employer’s pass or student ID, not accepted above

  • Utility Young person ‘proof of age card’

  • Medical card

  • Utility bill (within 3 months of issue)

  • Benefits book

  • Local health/doctors/hospital correspondence (for children only)

Children will need ID if the prisoner has child safeguarding restrictions, then the child will need photographic ID such as a passport.

How often am I able to visit?

Prisoners are entitled to one visit per week but they cannot be accumulated. Enhanced prisoners get an additional visit per month.

Visits take place from 1.45pm to 3.45pm every Wednesday and Friday, and on weekends visits are available from 9am to 11am and 1.45pm to 3.45pm, Saturday and Sunday.

Visitors must arrive at least 30 minutes before the end of visiting times. If you are late the latest you will be allowed in is 30 minutes before the end of visits.

The prison reserves the right to refuse entry and will not tolerate verbal abuse or anyone under the influence of drugs or alcohol.

Visitors must be dressed appropriately - the wearing of shorts, vests or hats is prohibited.

Please note, if a visitor has been banned from another prison they will not be allowed entry.

How many people are allowed on each visit?

Only 3 adults with up to 3 accompanying children may visit (additional children who are blood relatives - son/daughter - may visit if space is available in the visits hall). All visitors' full names must be submitted.

What can I take into the visit?

  • £20.00 (in change or £5 or £10 notes) per adult to spend at the Tea Bar.

  • Locker or car key

  • ID

  • Baby bottle

  • Watches are allowed but tech watches including Fitbits and Apple watches are not

Visitors are not allowed:

  • To hand in any property to prisoners

  • To bring any food or drinks into the visits room except for baby food

  • Mobile phones are not allowed in the prison.

There will be no smoking in the prison.

Everything else is to be left in your locker.

Will I be searched?

As a category D/resettlement prison HMP Kirklevington Grange is more relaxed and family friendly than other prisons. 

Visitors to HMP Kirklevington Grange are subject to random checks and searching, which is similar to a domestic airport.

Passive drug dogs are sometimes deployed at Kirklevington Grange - if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark or jump up. 

Can I take anything for the person I am visiting?

The prisoners needs to go through the application process and each one is treated on an individual basis.

What items can I send to the prisoner?

Only essential items will be allowed on a visit.  These will be assessed and authorised in advance.

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

It is currently unclear at this point in time if there is a minimum or maximum that can be sent via the system.

It is also suggested that you contact the prison to check if they are still accepting money via postal orders, cheques and money.  

Click here for the online information/ site to start sending money

https://www.gov.uk/send-prisoner-money

How can I write to or contact the prisoner?

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

You can also contact the prisoner using Email a prisoner: www.emailaprisoner.com

Find out more HERE.

Can he phone or write to me?

The prisoner is able to telephone his family/friends any time of the day and has access to a number of telephones within the prison. The prisoner will need to pay for phone credit in order to use the telephones, which goes on their account each Wednesday, and your telephone number needs to be cleared with security. It may take a few days for a new telephone number to be approved.

Be aware that it is expensive for a prisoner to ring a mobile phone (even if it goes through to voicemail).

They are also able to write cards or letters (see 'How can I write to or contact the prisoner?' above).  

Who do I contact if I have concerns about a prisoner?

If you have concerns about a prisoner you can always leave a confidential message with the prison by telephoning 01642 792600.

You can also complete a query slip located on the Nepacs noticeboard.

Who can I contact if my family needs support?

If you or your family have any additional needs, medical or otherwise, please contact Angie Wilcock, our family support worker, on 01642 792721.

A family support volunteer will be in the visits hall on a Wednesday and Friday if families require information, advice or guidance.

Please speak to the Tea Bar staff and pick up a referral form displayed at the Tea Bar.

How can the family support worker help?

Angie Wilcock is our family support worker at HMP Kirklevington Grange. Her role is to work with prisoners and their families to:

  • Provide advice and support to families to reduce barriers to visiting

  • Signpost families to relevant community services

  • Assist to establish or maintain family bonds

  • Mediate reconciliation with family members

  • Support in gaining access to children

  • Support with practical issues such as transport and childcare

  • Offer emotional support

  • Provide help to access special family days and father-child visits, including homework clubs

  • Help access financial support for travel and family hardships

  • Support in preparing for home leave and release - including our Heading Home programme (which supports prisoners and families before release)

Contact Angie on 01642 792721 or email awilcock@Nepacs.co.uk

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please contact Angie Wilcock, Nepacs family support worker, for more details of the Assisted Prison Visits Scheme (email Angela.Wilcock@hmps.gsi.gov.uk)

Find out more HERE.

You can also get in touch with the Assisted Prison Visits Scheme direct on: 03000 632 100 (open 10.15am to 11.45am and 2.15pm to 3.45pm Monday to Friday)

Email: assisted.prison.visits@hmps.gsi.gov.uk or visit www.hmprisonservice.gov.uk

For more information about visiting please get in touch with the family support worker on 01642 792721.

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