Telephone support service

With the announcement that prison visits are cancelled across all prisons it is important to remember that there are a number of ways that you and your family can keep in touch with your loved one in prison.

You could:
- Call them or exchange voice messages using @PrisonVoicemail http://prisonvoicemail.com (Check what is available in your prison)
- Send an email using Email A Prisoner at http://emailaprisoner.com
- Write them a letter

If you have any concerns about a loved one in prison you can contact the prison's safer custody line. Details are on our website HERE.

Would you like someone to talk to?

Our visitors centres for prisons in the north east are now closed to the public but if you have any queries, would like someone to talk or have concerns about a loved one in prison we have staff at the end of the phone to help:

HMP Holme House and HMP Kirklevington Grange visitors - contact our centre manager Hilary on 07726 611177 between 10am and 2pm Monday to Friday. If you are concerned about a loved one in HMP Holme House you can also contact the family support team Monday to Friday on 01642 744418 (leave a message and someone will call you back)

HMP Durham visitors - If you are concerned about a loved one in HMP Durham or require support please contact the Family Support Team in HMP Durham on 0191 332 3518 and leave a message if you don't get an immediate response. The line is checked Monday to Friday, 9am to 3pm.

HMP Frankland visitors - contact our visits team leader Cath on 07726 655293 between 10am and 2pm Monday to Friday.

HMP&YOI Low Newton visitors - contact our family engagement manager from 10am to 2pm Monday to Friday on 07854 594054.

HMP Deerbolt visitors - contact our visits team leader Linda from 10am to 2pm, Monday, Thursday and Saturday - tel 07726 611176 or our family support team on 01833 633416 Tuesday or Wednesday from 9am to 4pm.

HMP Northumberland visitors -  contact our visits team leader on 07726 611175 between 10am and 2pm Monday to Friday.

For children and young people aged 8 to 17 years

If you are worried about a young person impacted by a relative's imprisonment in the north east and would like to arrange for some telephone or online support please contact our youth project on youth@nepacs.co.uk or tel 07964 959959.

Prisoners’ Families Helpline – Freephone 0808 808 2003

The national prisoners’ family helpline offers advice and support on all aspects of arrest, going to court and prison.
Lines open:
Mon - Fri 9am – 8pm
Sat & Sunday 10am – 3pm
www.prisonersfamilies.org

For the latest statement and information from Prisons Minister Lucy Frazer in relation to Coronavirus (COVID-19) please visit: https://www.gov.uk/guidance/coronavirus-covid-19-and-prisons