Visitors' Voice groups bring together visitors to have their say on how visits are run and how Nepacs and the prisons can improve the visit experience. These help in the running of our Visitors Centres.

The groups also provide an opportunity for visitors to support each other and talk about what has helped them to get through a prison sentence. Just having someone to talk to who knows what you are experiencing can really help make a difference.

We also aim to influence policy and practice on visits and resettlement. We would like the prison service to recognise the vital insight and support on rehabilitation provided by visitors. We also want to raise awareness with the wider public about the experience of prisoners' friends and families so that the shame and stigma that they sometimes feel is reduced.

Involvement of friends and families of prisoners at our annual visitors’ voice groups have helped us to develop a range of new services and projects, including a Visitors’ Charter, a Visitors’ manifesto and information leaflets for visitors.

Come and join us - ask at your visitors' centre for more details or contact Holly Claydon for more information.

Find out more about how to get involved here.

Visitors Voice events

On Wednesday 15 March 2017, from 10am to 2pm, we will be holding our annual Visitors' Voice event at Bowburn Community Centre, Durham Road, Durham, DH6 5AT. 

This year's event will give families and friends of prisoners in the north east the chance to have their say and ask questions about:

- how safe they feel their friend/relative is in prison and to hear from their local prisons about what they are doing to improve safety

- the visit experience at their local prison and family support services

- ways to keep in touch with their friend/relative in prison - what is working, what needs to be improved and to hear from local prisons about what new developments they are working on

If you would like to attend please email HERE , telephone 0191 332 3810 or speak to a member of staff at your local prison visitors centre.