HMP_DurhamDurham Visitor Centre

Address:

HMP Durham Visitors' Centre,
Durham,
DH1 3HU

Click on the blue question below to see the answers appear underneath. 

VISITS TO HMP DURHAM WILL RESTART FROM 17 MAY 2021

HMP Durham and Nepacs are pleased to be able to start and offer face to face visits.

We understand the positive impact that seeing family members will have on those that reside at HMP Durham. A great deal of work and planning has gone into allowing HMP Durham to restart visits in the safest way for all. 

Property

HMP Durham will start to accept court clothing, which can be handed in at the Visitors Centre, from Thursday 13 May 2021.

From Monday 17 May 2021, HMP Durham will start to accept reception clothing which can be handed in at the Visitors Centre.

Please note, clothing (for court or reception parcels) can only be handed in during a visit or at a prearranged time, with an appointment. 

Visitors must contact the Visitor Centre 0191 332 3676 to arrange the appointment.

Only 1 person from a family will be allowed to enter the Visitor Centre, a face covering must be worn at all times.

If visitors live a long way from HMP Durham, individual requests for a reception clothing parcel will be considered, an application must be submitted to CM Pinder.  

Please see attached list for specific items of clothing for court and reception which will be permitted.

Refreshments
Refreshments will unfortunately not be available throughout the visits journey, and this includes the Visitors’ Centre. This is to reduce any chance of cross contamination during the visits session. 

Social Distancing
During your visit HMP Durham you will see various new measures that have been put in place. This means that all visitors must adhere to the new signage, rules and policies. All visiting groups, staff, and the person you are visiting must adhere to social distancing to allow us to protect each and every one of us.

To ensure that social distancing is maintained throughout the visit journey, all visitors will be given a time for arrival at the visitors’ centre. Please ensure that you arrive at your scheduled time as visitors will not be admitted before their arrival time and late arrivals will result in the visit being cancelled.

Although the prison fully understand that this may be difficult, only children under the age of 11 may have physical contact (eg hug) with the prisoner during the visit. Adult visitors and those over 11 years are not permitted to have physical contact  (no hugs, hand shaking etc). Failure to comply with this measure will result in your visit being terminated.

Face Masks
All visitors will also be required to wear face coverings throughout the visit journey. You will be required to provide your own face covering as if you were visiting shops or travelling on public transport.

We understand that not everyone is required to wear face coverings if they have a disability or illness however HMP Durham will require proof that you are exempt from wearing one if you are to be allowed into the visits hall. This measure is in place to prevent further outbreaks and keep all safe. 

HMP Durham are also following PHE guidance on face coverings for children
With this in mind Children aged under three years of age are not recommended to wear face coverings or masks due to the effects this can have on breathing and also the choking risk. At this stage in the process we will not not allow anyone under the age of 3 access if they have a face covering. This is to ensure that we are preventing any possible risk.

The wearing of face coverings/masks is not compulsory in any public setting for children aged 3-11 so HMP Durham will allow parents to use their own discretion.

All adults and children who are 11 years and above must wear face coverings unless they have proved they are exempt. If you are exempt and can prove this you are required to advise us at time of booking your visit and proof to be brought to your visits session.

Hand Washing
The prison have also introduced processes which require the use of hand washing facilities, hand sanitiser and anti-virus wipes. All visitors including children are required to wash and sanitise their hands at designated points throughout the process. Hand sanitiser is available in the visits entry and visits hall. 

This process must be followed and failure to do so will result in your visit being cancelled. These measures again are to keep everyone safe.

Symptom Testing
On arrival you will be required to answer some short questions about COVID-19 symptoms and a temperature check will also be required prior to leaving the Visitors’ Centre. 

If any member of the visiting group is symptomatic, all visitors will be declined access to the visit.

If you or any member of the visiting party has symptoms of COVID-19 they must not attend their visit. 

Visitors from areas subject to local lockdown or travel restrictions should not travel as per government guidelines. HMP Durham Visits will be suspended if the prison is subject to local lockdown or travel restrictions and notification of this will be sent to all.
 

Further Information
The Old Elvet Bridge in Durham City, is closed for 14 months. This may impact on your journey. Please check online for diversions and alternative routes to the prison.

Thank you for your cooperation in regards to the new measures in place and please help us keep all those that reside, visit and work at HMP Durham safe from COVID 19.

Contact details

Visitor centre: 0191 3323676 If you would like to speak to someone from the Family Support Team in HMP Durham call 0191 332 3807 and leave a message if you don't get an immediate response. The line is checked Monday to Friday, 9am to 3pm.
Visitor centre email: use contact form to email HERE  (you cannot use this email address to book visits - see email below)
Prison: 0191 3323400

How can I book a visit?

Visits are booked by the prisoner using the kiosks on each wing.  

The booking team will then contact the chosen visitor to confirm the visit date/time. This could be by either email, text or phone call.

The booking line number (01913323417) is now out of service and any queries should be sent to socialvisits.durham@justice.gov.uk or alternatively call the Visitor’s Centre on 0191 3323676.

If it is an enquiry regarding a Purple Video Visit, you can email: purplevideovisits.durham@justice.gov.uk

When can I visit?

Prison visit times are:

  • Monday – Sunday 10.45am to 11.30am and 2pm to 2.45pm

Length of visits: Each visit will be 45 minutes and prisoners are entitled to one visit per month.

The visiting times are a guide only, there is no guarantee of entering or leaving the visits hall at these times. These times are subject to change due to circumstances beyond our control.

Check out details further down this page for information on who can visit and how many visitors can attend.

Please note that prisoners are not able to have a visit until after 14 days of arriving at the prison.

Am I allowed physical contact with the prisoner during visits?

Whilst restrictions on physical contact are easing in the community, high risk environments like prisons are still required to take extra measures to stop infections spreading. We know this is very difficult but social distancing will need to continue for in-person visits to protect visitors and people in prison (see note below re younger children). 

Health authorities are advising us on how we might be able to improve visits and increase physical contact while keeping everyone safe.

It's important we do everything we can to keep the virus out of our prisons. You can help us achieve this by having home tests before you visit.

Adults and visitors over 11 years are not allowed to have physical contact with the prisoner on visits (including handshakes, handholding, hugs or kissing) in order to maintain social distancing (2 metres apart) and reduce the risks to prisoners, staff and other visitors. If this is breached then the visit will end and future visits may be restricted or limited.

Please follow the social distancing guidelines in place such as the one way systems, 2 metre queuing systems, distanced seating arrangements in the visits hall and keep 2 metres from other visiting parties.

Guidance for physical contact for children aged 11 and under:

• There are no restrictions to the contact children under 11 can have, as long as it is in line with the prison’s normal rules.
• Children can leave their seat but will need to stay in the area marked out during this visit. 
• Everyone on the visit will need to follow social distancing guidance when they are arriving or leaving the visits hall.
• This is so that we can continue with social distancing between people who don’t know each other which is in line with the community guidance.

How often am I able to visit?

All visits are 45 minutes and prisoners are entitled to 1 visit per month at present due to Covid restrictions on visits and reduced capacity. Prisoners are not entitled to a visit during the first 14 days in HMP Durham.

Who is allowed to visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.  Visits will prioritise re-establishing face-to-face contact with close family members (or significant others)  this may comprise of one of the following grouping combinations only:

  • A Single Adult - Aged 18 or over, who are a partner, parent, foster parent, grandparent, carer or significant other.
  • Two adults  - Aged 18 or over, who are two parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and grandparent).
  • Two adults and up to one dependent child - Aged 18 or over, who are: two parents, two foster parents, two grandchildren, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited. 
  • A single adult and up to two children - Aged 18 or over, who are the partner, parent, foster parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son daughter).

Visitors from two households are permitted to visit a prisoner at the same time. 

Please note: Significant Others might include partners, carers or an individual on whom the person in prison relies on for emotional support.

You cannot visit unless you are on the prisoner's approved visitor list.

Anyone who is on the prisoner’s approved visitor list may book a visit. If you are not on the approved list then you should ask the prisoner to submit your details to the prison - the prisoner will need full name/address/date of birth/relationship. The prison then approves you and adds your details on to the system. Getting added to someone’s visitor list usually takes 7-10 days. This system is designed to give the prisoner some choice and control over who visits him.

Please note: children/babies must also be on the approved visitor list before attending.

What ID documents will I need?

You will be called, usually by number, when the officers are ready to check your ID and take your photo. Everyone needs to have ID checked on every visit. Only adults and children over 10 will have their photos taken.

Please note that you will have your ID checked each time you visit, so you should always bring it with you!

The following forms of ID are acceptable; all must be valid:    

  • Passport                                                                               

  • Driving licence    

  • Benefits book                                                                    

  • Senior citizen public transport pass issued by Local Authority

  • European/EC identity card    

  • Birth certificate

  • Annual public transport season ticket with photo card                                         

  • Employers ID card or Student ID card - but only if this clearly shows the name of the visitor and the employer or educational establishment, and has a photograph or signature, and if the employer named on the card is known to exist.                                                                                                       

Or three or more of the following:                                                       

  • Birth certificate 

  • Marriage certificate                    

  • Citizen card

  • Cheque book or credit/debit card (counts as one form of ID)

  • Employer's pass or ID card or Student ID card - not acceptable under list above

  • Young person's proof of age card

  • Rent book                     

  • Foreign identity or resident's card (other than EC ID cards)

For children the following forms of ID are acceptable: birth certificate, passport, child benefit letter or tax credit letter as long as they carry the child’s details.

How can I get there?

Plan your route and check you will arrive in good time for the visit. If you are driving, you will need change for the parking meters (free on Sundays!).

The New Elvet Bridge in Durham City, is closed for 14 months. This may impact on your journey. Please check online for diversions and alternative routes to the prison.

The bus and train station are both about a 30 minute walk from the visitors’ centre.

Buses

There is a limited bus service between the bus station on North Road and the bottom of Old Elvet (5 minutes' walk from the Visitors’ Centre). Ask at the bus station for more details.

Park and ride

There are three park and rides in Durham which cost £3 per day. Tel 0191 3741702 or email parkingservices@durham.gov.uk

Walking from the train or bus station, directions:

From the train station, walk down the hill and turn left. Go straight across the roundabout in front of you, into ‘North Road’, which leads into the city centre.

From the bus station in North Road, turn right onto North Road

  • Head towards the city centre.

  • Where North Road forks, follow the slip road to the right (near Iceland) into the City Centre. This leads into ‘Silver Street’, a pedestrian area.

  • Head across Framwellgate Bridge and up a slight hill into the Market Place. Turn right at the Market Place, into ‘Saddler Street’ (next to NatWest).

  • Follow this road for a short distance and turn left where the pedestrian walkway leads down a hill (there are some steps at the top of this hill). You will go across Elvet Bridge and there are some traffic lights at the bottom of this hill.

  • Head straight across the road into ‘Old Elvet’. The Royal County Hotel is situated on the left hand side. Follow this road for approx. 1/4 mile. The Visitor centre is located on the left, almost opposite the main entrance to HMP Durham.

Where can we park?

Parking in the visitor centre is for permit holders only.  We would suggest if you can, to park at the top of the hill where it is cheaper.  (The visitors’ centre will be on the left hand side of you).

There are two spaces available for disabled drivers at the visitors’ centre. In order to use these spaces you will need to advise staff at the reception desk, who will ask you to complete our parking form quoting your car registration number and your disability registration. The blue badge must be placed in the windscreen of your car.  Please note, the driver must be the holder of the disabled badge. If you do not register with our staff you may receive a parking ticket. 

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please ask at the desk in the Visitors’ Centre (call 0191 332 3676) for details of the Help with Prison Visits Scheme before commencing your visit.  Staff can help you complete the form.  

Visit: https://www.gov.uk/help-with-prison-visits

If you have problems accessing the website ask the visitors centre for support. More information HERE.

Where can I wait when I arrive for my visit?

When you arrive at the prison you must go to the Nepacs Visitors’ Centre.         

To ensure that social distancing is maintained throughout the visit journey, all visitors will be given a time for arrival at the visitors’ centre. Please ensure that you arrive at your scheduled time as visitors will not be admitted before their arrival time and late arrivals will result in the visit being cancelled.

Social Distancing
During your visit you will see various new measures that have been put in place. This means that all visitors must adhere to the new signage, rules and policies. All visiting groups, staff, and the person you are visiting must adhere to social distancing to allow the prison and Nepacs to protect each and every one of us.

All of our social visits will be none contact which again allows us to keep everyone safe. Failure to comply with this measure will result in your visit being terminated.

Face coverings:

All adults and children who are 11 years and above must wear face coverings throughout the visit journey unless they have proved they are exempt. You will be required to provide your own face covering as if you were visiting shops or travelling on public transport. You will be asked to remove your face covering so that it can be searched when you enter the prison.

If you are exempt and can prove this you are required to advise us at time of booking your visit and proof to be brought to your visits session.

Hand hygiene:

The prison have also introduced processes which require the use of hand washing facilities, hand sanitiser and anti-virus wipes. All visitors including children are required to wash and sanitise their hands at designated points throughout the process. Hand sanitiser is available in the visits entry and visits hall. 

This process must be followed and failure to do so will result in your visit being cancelled. These measures again are to keep everyone safe.

Facilities:

There are toilets, baby changing facilities, disabled access and disabled parking (limited spaces).

Children under the age of 18 years are not permitted to remain in the visitors' centre when their parent/guardian are on a visit. 

You will need £1 for a locker key deposit.

Staff and volunteers at the visitor centre are all there to help you.  We will do our best to assist you with any question or concern you have, and to provide information and support.

Refreshments and play area facilities will unfortunately not be available at present throughout the visits journey, and this includes the Visitors’ Centre. This is to reduce any chance of cross contamination during the visits session. 

Is there a dress code?

HMP Durham operates a family orientated visits policy. The majority of visitors are accompanied by children and the prison promote a safe, decent and relaxed family environment.

To maintain decency in the visits hall the prison requests that visitors are of an acceptable standard of dress when visiting. This is to prevent inappropirate clothing being worn in and around the presence of other visits and staff.

Please note, if you are unable to meet the requirements of the dress code, on arrival you will not be permitted to enter the establishment until you have changed into appropriate, alternative clothing. 

The following items of clothing should NOT be worn by anyone over the age of 10 years:  

 - Hats or scarves and head covering which are not worn on religious grounds

- Inappropriately damaged clothing

- Metal hair accessories

- Steel toe capped shoes/boots or cycle/motorcycle shoes

- Non-prescription glasses i.e. sunglasses

- See-through (transparent) clothing

- Ripped jeans/trousers

- Low cut or revealing tops

- Cropped tops that reveal the navel area 

- Male vests of any kind

- Items of clothing that display offensive, abusive or insulting words or gestures

- Football shirts

- Mini or very short skirts/dresses unless worn with leggings

- Shorts which are hot pant length - all shorts must be mid thigh to knee length

- Smart watches 

Locker facilities are located in the Visitors’ Centre for outer garments and personal effects.  Visitors are reminded that staff are required to search visitors as a condition of entry and that all visits take place at the discretion of the visits manager.

What facilities are there for children?

Please note the play area in the visits hall and visitors centre remains closed until further notice to help reduce opportunities for transmission of COVID-19.

Parents/guardians should watch and be responsible for their children at all times and ensure that they follow the social distancing guidelines in place. Children under the age of 11 years are allowed to have physical contact (such as a hug) with the prisoner during visits. 

Children under the age of 18 years are not allowed to remain in the visitors' centre when their parent/guardian attends a visit. 

.

What can I take into the visit?

Before you go up to the visits area you must empty your pockets and put all your property in a locker. The only thing you can take with you is a locker key.

You will need £1 for a locker key deposit. 

If you have anything else with you, you will be sent back, and may miss the visit.

Baby/toddler items

You cannot take nappies, tissues and wipes with you to the prison visits room.

Baby milk can no longer be brought to visits, so babies must be fed prior to arrival for the visit. 

If you have any prescription medicines that you will need on your visit or any other queries, please talk to the staff in the centre before you go up or when you are contacted about the visit.

Can I take anything in for the person I am visiting?

HMP Durham will start to accept court clothing which can be handed in at the Visitors Centre from Thursday 13 May 2021.

From Monday 17 May 2021, HMP Durham will start to accept reception clothing which can be handed in at the Visitors Centre during a visit or at a prearranged appointment time.

Please note, clothing (for court or reception parcels) cannot be handed in without an appointment. 

Visitors must contact the Visitor Centre 0191 332 3676 to arrange the appointment.

Only 1 person from a family will be allowed to enter the Visitor Centre, a face covering must be worn at all times.

If visitors live a long way from HMP Durham, individual requests for a reception clothing parcel will be considered, an application must be submitted to CM Pinder.  

IMPORTANT
Due to Covid 19 restrictions the property will be held for 72 hours prior to searching. Please do not expect residents to receive their clothing on the day they are handed in.

All clothing will be subject to searching and possible testing procedures.

If contraband is found or detected, residents will not receive the property and the police will be contacted with details of the person handing in the property.

Please see attached list and below for specific items of clothing for court and reception which will be permitted.

  • Trainers / Shoes -1 pair (Must not be above ankle, no large buckles, no steel toe-caps. No hidden/removeable inserts such a Nike Plus)
  • Sweaters - 3 items (Can be a mix of sweatshirt, cardigan, jumper and non-hooded)
  • Jacket - 1 (Non-hooded, not to be padded)
  • Trousers - 3 pairs (Can be a mix of joggers, trousers, jeans)
  • Tops - 7 items (Can be a mix of T-shirts, vests, shirts (non white) and non-hooded)
  • Sports Shorts - 2 pairs (For gym use only)
  • Pyjamas - 1 pair
  • Dressing gown - 1
  • Boxer shorts /underwear - 7 pairs
  • Socks - 7 pairs

Items that are NOT allowed:

  • Tops, jackets, trousers must not be black/navy or any item that resembles a staff uniform.
  • Offensive logos/prints on clothing i.e. sexual, racial, political
  • Football/rugby tops or motifs
  • Any items that resemble high visibility clothing such as e-list clothing and in particular yellow t-shirts.

Will I be searched?

All visitors to HMP Durham are subject to searching, which is similar to a domestic airport.

Visitors are searched by staff of the same gender, although male visitors can be searched by female staff, unless they request otherwise.

Children and babies are also subject to search. If your baby is searched, this will be done by a female officer in front of you. You may be asked to remove their nappy, but a new one will be provided. If your baby is wrapped in a blanket, the blanket will have to be left in the search area.

Passive drug dogs are sometimes deployed at Durham: if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark or jump up.

Visitors with religious clothing or headwear are subject to searching. This is done in private by staff of the same gender. You will be given plenty of time to replace your headwear.

You will also be asked to remove your face covering so that it can be searched.

How will I be searched?

You will walk through a portal/scanner and then be patted down by a member of staff. Coats and jewellery will be checked by hand or machine. You will be asked to remove your face covering so that it can be searched.

Please note, if you need the toilet once you are on the visit, you will have to go through the search process again, however you will also be asked to remove your footwear so your feet are checked and you will be asked to open your mouth.

What items can I send to the prisoner?

You are not allowed to post anything to the prisoner  other than letters, cards etc.

HMP Durham will start to accept court clothing which can be handed in at the Visitors Centre from Thursday 13 May 2021.

From Monday 17 May 2021, HMP Durham will start to accept reception clothing which can be handed in at the Visitors Centre during a visit or at a prearranged appointment time.

Please note, clothing (for court or reception parcels) cannot be handed in without an appointment. 

Visitors must contact the Visitor Centre 0191 332 3676 to arrange the appointment.

Only 1 person from a family will be allowed to enter the Visitor Centre, a face covering must be worn at all times.

If visitors live a long way from HMP Durham, individual requests for a reception clothing parcel will be considered, an application must be submitted to CM Pinder.  

IMPORTANT
Due to Covid 19 restrictions the property will be held for 72 hours prior to searching. Please do not expect residents to receive their clothing on the day they are handed in.

All clothing will be subject to searching and possible testing procedures.

If contraband is found or detected, residents will not receive the property and the police will be contacted with details of the person handing in the property.

Please see attached list for specific items of clothing for court and reception which will be permitted.

Clothing or other items that the prisoner needs can also be ordered through the prison canteen and payment made from the prisoner's prison bank account.

If you have any questions please contact our Nepacs visits team for advice on 0191 332 3676.

Can I have a video call with a prisoner?

Video calls are available for prisoners and their families/contacts.

Each video call is 30 minutes in duration. At the moment, to ensure that everyone gets an opportunity to have one, the calls are limited to one per month. Four people can be on the call, but the lead caller must be over 18 years old.

The costs of the video calls are free during the coronavirus pandemic.

Video calls at Durham, with a range of options available on mornings or early evenings. This varies depending on the day. Details are available on the Purple Visits app.

Families and friends can access the service by downloading the “Purple Visits” app on their smartphone or tablet – the rest of the instructions are clear from the app. Details on how to get started are HERE.

If you have any questions about Purple Visits or would like to give us your feedback on them please call our visitors centre on 0191 3323676.

Who do I contact if I have concerns about a prisoner?

If you have any serious concerns about a person in HMP Durham you should call the prison switchboard on 0191 3323400, and ask for Safer Custody or email safercustodydurham@justice.gov.uk   All information will be dealt with in the strictest confidence.  

If you have been pressurised to bring anything illegal into the prison then you can leave a confidential, anonymous, message by calling 0191 3323400 and selecting option 4.

Staff and volunteers at the visitor centre are all there to help you (tel 0191 332 3676).  We will do our best to assist you with any question or concern you have. Nothing is too small! 

You can also contact the family support team in HMP Durham on 0191 332 3807 if you would like someone to speak to, have any questions or require support. Leave a message if you don't get an immediate response. The line is checked Monday to Friday, 9am to 3pm.

Who do I contact if my family needs support?

If you would like support for yourself, your family or loved one in HMP Durham, our early days in custody family support worker can offer support in the first 14 days of a new prisoner arriving at the prison.  

Contact our family support workers on 0191 332 3807, Monday to Friday 9am to 3pm.

Or alternatively, if you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs visits team on 0191 332 3676 or our free helpline 0800 012 1539, email support@nepacs.co.uk or text: 07983437457.

We also hold regular Visitors’ Voice peer support sessions where visitors get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Look out for details in the centre or find out more HERE.

Can he phone or write to me?

The prisoner is able to telephone his family/friends from his cell, if he has bought phone credit and had your telephone number cleared with security. 

They are also able to write cards or letters, or send an email (see How can I write to or contact the prisoner? above).  

You can also book a video call through the Purple Visits app - details HERE. 

How can I write to or contact the prisoner?

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

If you want to contact a prisoner but are not sure of his number or whereabouts, you can contact the Prisoner Location Service with his name, date of birth, relationship and reason you would like make contact.

You can also contact the prisoner using email, voicemail and video calls.

  • Email a prisoner: www.emailaprisoner.com

  • Use E-postman to send letters electronically to the person you know - and for them to be able to quickly reply to you. Find out more at https://e-postman.co.uk/

  • Use prison voicemail. For information and costs associated with this service, click here

  • Prisoners can book a video calls through the Purple Visits app - details here.

Find out more HERE.

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

You are no longer able to send cheques, postal orders and cash into the prisoner.

If you cannot use the online service you may be able to apply for an exemption - for example if you:

- are unable to use a computer, a smart phone or the internet
- do not have a debit card
This will allow you to send money by post.

For more information visit here and to arrange transfer of money to a prisoner visits https://www.gov.uk/send-prisoner-money

Do you run any special family visits?

Please note the father/child and family learning visits are cancelled until further notice.  

At present our visits team are providing family activity packs which are sent to children at home. If you would like to receive a pack for your family please ring the visitors centre on 0191 332 3676 or email HERE.

For more information about visiting please get in touch with the visitors’ centre on 0191 3323676.

Send us an enquiry