HMP Kirklevington Grange 


HMP Kirklevington Grange,
TS15 9PA

Click on the blue question below to see the answers appear underneath. 

Visits restart at HMP Kirklevington - from 13 April 2021

Social visits at HMP Kirklevington restarted on Tuesday 13 April 2021.

Social visits will run with a reduced capacity, allowing the prison to operate safely and comply with latest public health advice on social distancing measures and regulations around the use of personal protective equipment (PPE) / face coverings.

When a visit is booked you will receive more information about the specific rules you will need to follow and you will be briefed about the rules when you arrive at the visits hall. 

The visits experience is going to be very different from what you are used to as the prison have made a lot of changes to keep you and your loved ones safe. 

When will visits take place?

Social visits will operate Tuesday, Thursday, Saturday and Sunday afternoons. The visit time are: 1.40pm to 2.40pm or 3.05pm to 4.05pm.

Visits can be booked by the resident.

To maximise visits opportunities and to be fair to all, each resident will be allowed one visit per month which will be one hour in duration. 

What has changed about visits?

Face coverings 
All visitors aged over 11 years will be required to wear face coverings on arrival at the prison gate and throughout the visit. These face masks/coverings cannot be removed, other than to be searched by prison staff on arrival. 

What are the physical contact rules?

For your safety and that of residents, no physical contact is allowed on visits. This includes handshakes, handholding, hugs, or kisses. All visitors must observe social distancing. If you or the person you are visiting fail to do so, a warning will be issued, and the visit may be ended early. Visitors who break this rule may be excluded from visits in the future.

We know that after months without visits you will want to be close to your loved ones. But to keep you and your loves ones safe, it is not allowed at this time.

The layout of the visits area has been changed to enable social distancing to be maintained.

In the case of children, the accompanying adults will be held fully responsible for the oversight of children in the visit party. This includes ensuring they remain seated and observe social distancing and physical contact rules.

While there is no age restriction for children, visitors will be asked to think carefully about whether the child will be able to observe the social distancing rules. If the child is unable to observe social distancing and physical contact rules, then one of the adults may be asked to leave the visit early with the child. Where visitors anticipate possible difficulties, they may wish to plan which adult might stay to continue the visit and which might leave with the child.

Unfortunately, there will be no indoor play area or refreshments at this time.

No property may be brought to the visits hall or handed in by visitors.

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

Contact details

Prison: 01642 792 600

If you could like to speak to someone please call Monday to Friday 8.30am to 11.30am on 01642 744080 (excl bank holidays). Details of our helpline and other support available HERE. 

When can I visit?


Prison visiting times are:

Tuesday, Thursday and Friday 

- 1.40pm to 2.40pm

- 3.05pm to 4.05pm

Saturday and Sunday 

- 8.30am to 9.30am

- 9.55am to 10.55am

- 1.40pm to 2.40pm

- 3.05pm to 4.05pm

Can I have a video call with a prisoner?

Video calls will be available for prisoners and their families/contacts.

Each video call is 30 minutes in duration. At the moment, to ensure that everyone gets an opportunity to have one, the calls are limited to one per month. Four people can be on the call, but the lead caller must be over 18 years old.

The costs of the video calls are free during the coronavirus pandemic.

Details are available on the Purple Visits app.

Families and friends can access the service by downloading the “Purple Visits” app on their smartphone or tablet – the rest of the instructions are clear from the app. Details on how to get started are HERE.

If you have any questions about Purple Visits or would like to give us your feedback on them please call our visits team on 01642 744080 or contact the prison direct.

How can I write to or contact the prisoner?

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

You can also contact the prisoner using the following:

- Email a prisoner service. Find out more here:

- Prison Voicemail.  For more information and the costs associated with this, click here.

- Video call via Purple Visits - see more information under: 'Can I have a video call with the prisoner?'

- You can send a video message from home through StoryBook Dads

Find out more HERE.

Can he phone or write to me?

The prisoner is able to telephone his family/friends any time of the day and has access to a number of telephones within the prison. The prisoner will need to pay for phone credit in order to use the telephones, which goes on their account each Wednesday, and your telephone number needs to be cleared with security. It may take a few days for a new telephone number to be approved.

Be aware that it is expensive for a prisoner to ring a mobile phone (even if it goes through to voicemail).

They are also able to write cards or letters (see 'How can I write to or contact the prisoner?' above).  

The prison are also working on introducing video calls. Details will be provided here once these are available.

What items can I send to the prisoner?

At present no property may be handed in by visitors during a visit. 

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

It is currently unclear at this point in time if there is a minimum or maximum that can be sent via the system.

It is also suggested that you contact the prison to check if they are still accepting money via postal orders, cheques and money.  

Click here for the online information/ site to start sending money

Who do I contact if I have concerns about a prisoner?

If you have concerns about a prisoner you can always leave a confidential message with the prison by calling 01642 792600.

Alternatively if you have concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

Who can I contact if my family needs support?

Our Through the Gate family support worker is available to support prisoners and families in the last 6 months of a prisoners sentence, they can be contacted on 01642 792721.

Or alternatively, if you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

How can the family support work team help?

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

We also have a Through the Gate family support worker at HMP Kirklevington Grange. Their role is to work with prisoners and their families to:

  • Provide advice and support to families to reduce barriers to visiting

  • Signpost families to relevant community services

  • Assist to establish or maintain family bonds

  • Mediate reconciliation with family members

  • Support in gaining access to children

  • Support with practical issues such as transport and childcare

  • Offer emotional support

  • Provide help to access special family days and father-child visits, including homework clubs

  • Help access financial support for travel and family hardships

  • Support in preparing for home leave and release - including our Heading Home programme (which supports prisoners and families before release)

Our Through the Gate family support worker is available to support prisoners and families in the last 6 months of a prisoners sentence, they can be contacted on 01642 792721.

How can I book a visit?

All visits are booked by the prisoners at the prisoner information centre. 

Visitors will be contacted by a member of staff from Nepacs or the prison to explain the new visit procedure and what you need to know for the day of your visit.

Where can I wait when I arrive for my visit?

On arrival at the prison visitors are asked to report to the prison gate. There will be lines marked to indicate social distancing and the prison kindly request that you follow the signs and instructions provided.

Visitors will have their ID and temperature checked when they arrive at the Welcome Centre (just inside the gate). 

Please note all visitors, aged 11 and over, are required to wear a face mask for the duration of the visit. 

The coffee shop, situated in the car park of the prison, is currently closed but hopes to have a date for reopening soon. Check out their Facebook page for The Grange Yarm to find out details.

Lockers are available in the Welcome Centre for those who travel by public transport. All other visitors will be required to leave all personal items in their car, with the exception of their ID documents, car key and a baby bottle (if required).

At present the tea bar in the visits room will be remain closed therefore we are unable to provide snacks or drinks during your visit.

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

How can I get there?

Car parking is available in the visitors’ car park by the coffee shop. Disabled parking is available outside the main gate but this needs to be arranged with the prison in advance of the visit.

If you are travelling by public transport, the prison is a 10-minute walk from Yarm or a short taxi ride.

What facilities are there for children?

Please note the play area in the visits hall and visitors centre will be closed until further notice to help reduce opportunities for transmission of COVID-19.

The visiting area will look more empty than usual and the other changes may make things feel strange and difficult for small children. The prison have done everything they can to make sure the visiting area is still a comfortable place for you and your family to spend time together in.

It is visitors' and prisoners' responsibility to supervise their children.

Do you run any special family visits?

Special family visits would normally take place during all half term holidays and one father child visit per year, which takes place in the summer holidays. However, at present due to restrictions on prison visits these special family visits are currently cancelled.

What ID documents will I need?

All visitors will need 1 item from the following list:

  • Passport, including time expired, where photograph is still recognisable

  • Driving licence (photo card) - showing current address

  • Senior/Disabled bus /public transport pass

  • Works ID / Student ID / Citizen ID - from known body, including name, photo and signature

Or 2 from the following:

  • Birth/marriage certificate

  • Rail or bus pass with photograph

  • Employer’s pass or student ID, not accepted above

  • Utility Young person ‘proof of age card’

  • Medical card

  • Utility bill (within 3 months of issue)

  • Benefits book

  • Local health/doctors/hospital correspondence (for children only)

Children will need ID if the prisoner has child safeguarding restrictions, then the child will need photographic ID such as a passport.

How often am I able to visit?

At present, as the prison reintroduce social visits, all prisoners will have the opportunity to receive one visit a month and the visit may last for one hour.

Visits will take place on Tuesday, Thursday and Friday afternoons and mornings and afternoons at weekends.

Visitors must arrive at least 30 minutes before the end of visiting times. If you are late the latest you will be allowed in is 30 minutes before the end of visits.

The prison reserves the right to refuse entry and will not tolerate verbal abuse or anyone under the influence of drugs or alcohol.

Visitors must be dressed appropriately - the wearing of shorts, vests or hats is prohibited.

Please note, if a visitor has been banned from another prison they will not be allowed entry.

How many people are allowed on each visit?

As the prison reintroduce social visits, close family members or significant others (including partners, carers, or a person relied on for emotional support) will be prioritised for visits. This may include one of the following:

For safety reasons, the prison cannot currently allow visits from:

  • Any combination of people who are not from the same household, except for two parents of a child in custody.
  • Three adults.
  • Unaccompanied children (the Governor may permit over-16s at their discretion).
  • People who are not closely related to the prisoner or identified as a significant other.

Who can be visited?

For your safety, the following groups cannot yet receive visits:

  • Protective Isolation Prisoners - This includes prisoners who are being temporarily isolated because they have COVID-19 symptoms, as well as anyone who has been in contact with a confirmed or suspected case.
  • Reverse Cohorting Unit Prisoners – This includes those new to custody and those returning from bed watch, inter-prison transfers, and ongoing trials. This is because these groups are required to spend 14 days in a unit to prevent the spread of infection from the community into the main population in custody. At the Governor’s discretion, it may be possible to facilitate a visit if exceptional circumstances apply.

All other prisoners may receive visits. This includes those who are shielding, as long as social distancing measures are always maintained. Additional measures must be taken if the resident is shielding, including organising movements to and from the visit to ensure they do not come into contact with non-shielding groups. 

What can I take into the visit?

  • Locker or car key

  • ID

  • Baby bottle

  • Watches are allowed but tech watches including Fitbits and Apple watches are not

Visitors are not allowed:

  • To bring or hand in any property to prisoners

  • To bring any food or drinks into the visits room except for baby food

  • Mobile phones are not allowed in the prison.

There will be no smoking in the prison.

Everything else is to be left in your car or locker.

Will I be searched?

As a category D/resettlement prison HMP Kirklevington Grange is more relaxed and family friendly than other prisons. 

Visitors to HMP Kirklevington Grange are subject to random checks and searching, which is similar to a domestic airport.

Passive drug dogs are sometimes deployed at Kirklevington Grange - if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark or jump up. 

Can I take anything for the person I am visiting?

The prisoners needs to go through the application process and each one is treated on an individual basis.

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please speak to a member of the Nepacs team in the prison tea bar for more details of the Assisted Prison Visits Scheme. 

Find out more HERE.

You can also get in touch with the Assisted Prison Visits Scheme direct on: 03000 632 100 (open 10.15am to 11.45am and 2.15pm to 3.45pm Monday to Friday)

Email: or visit

For more information about visiting HMP Kirklevington please call our Nepacs team on 01642 744304 or 01642 744080. 

Send us an enquiry