Share your experience

Listening, responding and improving

People who use our services are at the centre of everything we do which is why we encourage them to get involved in our Visitors' Voice groups and events, or to tell us what they think about our services.

So if you have any comments, concerns, suggestions, compliments or complaints about any of our services please let us know.

It is only by listening to the views of our service users, staff and volunteers that we can respond and work together to make improvements.

Nepacs welcomes your feedback and encourages your participation. There are a number of ways that you can get involved or tell us what you think:

  • Complete our annual visitor survey

  • Attend a Visitors' Voice group at your Visitors' Centre

  • Come along to our regional Visitors' Voice event - a copy of the report from our event in March 2015 is now available

  • Give us your feedback using the suggestion boxes or comments books in our Visitors' Centres

  • Write to us or email your comments, compliments, suggestions or complaints to

The results of our 2015 annual service user survey are now available here.

Changing perceptions

Families and friends of prisoners are the hidden victims of imprisonment and may suffer a great deal of isolation and hardship.

By service users working with Nepacs and where possible speaking out, together we can help to raise awareness of the needs of prisoners' families, change perceptions and reduce the stigma and isolation experienced by families, especially children. After all, they are not the ones who have committed an offence.

You can get involved and help support the work of Nepacs in a number of ways:

  • Volunteer

  • Seek employment with Nepacs

  • Speak at a conference or in the media

  • Provide quotes or case studies for use in publicity materials

  • Participate in working groups

  • Talk at training events and conferences

Please get in touch with our head office if you would like to help.