Visitor Centres

Nepacs has run services for prisoners’ families and friends for many years.  We work in partnership with our local prisons to ensure that we provide child-friendly, welcoming visitors’ centres or visits halls in all north east prisons, staffed by Nepacs support workers and volunteers who can provide information and support to people visiting their loved ones.

We are also able to provide family support services within HMPs Low Newton, Frankland, Kirklevington, Holme House and Northumberland and specialist family support in HMPs Durham and Low Newton during early days in custody (thanks to funding from National Lotteries Reaching Communities). In HMP Deerbolt we also offer specialist support to young men with care experience.

Find out more about the range of services we provide in each prison here.

To find out more about visiting a north east prison and keeping in touch with prisoners, click here or click on the links below for the relevant prison.

Please be aware that if you have a concern for a friend or family member in prison, please contact the prison directly and not us here at Nepacs. 

You can also find information on the Ministry of Justice website and Inside Time website.


HMPYOI Deerbolt

HMYOI Deerbolt, Bowes Road, Barnard Castle, DL12 9BG


HMP Durham

HMP Durham Visitors' Centre, Durham, DH1 3HU


HMP Frankland

HMP Frankland, Brasside, Durham, DH1 5YD


HMP Holme House

HMP Holme House, Holme House Road, Stockton on Tees, TS18 2QU 


HMP Kirklevington Grange

HMP Kirklevington Grange, Yarm, Teesside, TS15 9PA


HMP & YOI Low Newton

HMP&YOI Low Newton, 33/34 Finchale Avenue, Brasside, Durham, DH1 5SD


HMP Northumberland

HMP Northumberland, Acklington, Morpeth, Northumberland, NE65 9XF