Visitors' Charter

Our Visitors’ Charter, agreed by Nepacs and the National Offender Management Service (NOMS) was launched on Monday, 31 March, 2014, at our annual regional visitors’ voice event.

The Charter was created in response to feedback from families and friends of prisoners who have taken part in Nepacs Visitors' Voice gatherings.

The promises we have made in terms of what we will provide in our Nepacs visitors’ centres and the prisons' visit rooms are what our families and friends of prisoners said they wanted. By gaining commitment to the charter from the prison service, NOMS and Nepacs we can work together to ensure that a minimum standard is provided for visitors and help to improve the visiting experience for everyone coming to a north east prison.

The Charter gives 13 commitments that the prison service and Nepacs will aim to deliver.

These aims include to:

  • Ensure visits will take place on time

  • Provide clear information about visits and resettlement opportunities

  • Ensure a clear point of contact is available to raise concerns about a loved one

  • Provide child friendly facilities

  • Offer opportunities for special children's visits.

Our Visitors' Centres will also provide:

  • Someone to talk to (in person or on the telephone) and provide a listening support service for friends and families

  • Opportunities for visitors to gain support from others in the same situation

  • Information on support services in the community.

View or download the Charter here