Visitors' Voice groups bring together families and loved ones of prisoners to have their say on how visits are run and how Nepacs and the prisons can improve the visit experience and support for families. These help in the running of our Visitors Centres and other support services.

The groups also provide an opportunity for loved ones of prisoners to support each other and talk about what has helped them to get through a prison sentence. Just having someone to talk to who knows what you are experiencing can really help make a difference.

We also aim to influence policy and practice on visits and resettlement. We would like the prison service to recognise the vital insight and support on rehabilitation provided by visitors. We also want to raise awareness with the wider public about the experience of prisoners' friends and families so that the shame and stigma that they sometimes feel is reduced.

Involvement of friends and families of prisoners at our annual visitors’ voice event and prison based visitors' voice groups (details below) have helped us to develop a range of new services and projects, including a Visitors’ Charter, a Visitors’ manifesto and information leaflets for visitors.

Come and join us - ask at your visitors' centre for more details.

Find out more about how to get involved here.

Support and involvement groups for prisoners' families and loved ones

Friends and families of prisoners in north east prisons are invited to join upcoming support and service user group meetings (called Visitors Voice), organised by Nepacs, taking place for each prison in the north east.

There will be one session per prison taking place either in the visitors centre  - lasting 1 hour in total.

The aim of the groups is to give anyone with a loved one in a north east prison a 'voice'. Anyone who attends will have the chance to:

  • Share your experience of visiting prison, video calls or other support received
  • Receive or give support to others
  • Raise any concerns
  • Offer suggestions on how the prison or Nepacs can improve support for families or friends

Details of the next meetings in 2022 are:

  • Holme House –  BOOK HERE
  • Deerbolt – 11am on Thursday 14 July, Thursday 8 September, Saturday 22 October and Thursday 8 December 2022 BOOK HERE
  • Northumberland –  1pm on Thursday 7 July 2022  BOOK HERE
  • Kirklevington – Wednesday 8 June 2022, 12 to 1pm BOOK HERE 
  • Durham – Thursday 21 July, Thursday 22 September and Thursday 24 November 2022 at 10am BOOK HERE
  • Frankland - 11am on 23 June, 23 September and 16 December 2022 BOOK HERE
  • Low Newton -  BOOK HERE

Come along to Nepacs' Visitors Voice group meetings (in our visitors centres)  and speak to others in a similar  situation to you.

To find out more please ring the visits team for your local prison (details HERE) or call 0800 012 1539.