If you are worried about someone in prison you can contact the safer custody teams.

When you call the Safer Custody team at the prison you may be put through to voicemail, the voicemails are checked regularly throughout the day. On the voicemail you will need to give the following information;

  • your own name and number
  • name of prisoner you are concerned about and their prison number/ date of birth
  • detailed explanation of what your concern is

If your concern is urgent and you need to speak to someone immediately or it is out of hours, you can call the main prison switchboard.  

You may not hear back from the prison due to data protection but the prison have a duty to listen to the voicemail and decide what action needs to be taken. There is a process in place that supports people at high risk in prison, there will be teams working together including prison wing staff and healthcare teams if necessary, to put the right support in place for the individual. 

HMP Durham

0191 332 3695 or email safercustodydurham@justice.gov.uk
Monday to Friday 8am-4pm

Main switchboard: 0191 332 3400

HMP YOI Low Newton

0191 376 4189                                                                                         

Monday to Friday, 8am to 5pm

Main switchboard: 0191 376 4000

HMP Frankland

0800 032 0079

Main switchboard: 0191 376 5000

HMP YOI Kirklevington

01642 792656

Main switchboard: 01642 792 600

HMP YOI Deerbolt

01833 633 212

Main switchboard: 01833 633 200

HMP Holme House

01642 744 355
Monday to Friday, 8:30am to 4:30pm

Main switchboard: 01642 744 000

HMP Northumberland

01670 383 713
Monday to Friday 8am -4pm

Main switchboard: 01670 383830