Social visits to north east prisons temporarily cancelled

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In light of the new restrictions put in place from today (5 November 2020) all social visits to prisons are temporarily cancelled. This includes HMPs Durham, Deerbolt, Frankland, Holme House, Kirklevington, Low Newton and Northumberland.

Prisons are contacting anyone who had a visit booked to inform them but if you do have any questions or concerns please ring the prison.

Keep in touch 

If you can't visit a loved one in prison, remember there are other ways to keep in touch with them:

- Call them, or exchange voice messages using @PrisonVoicemail -
- Send an email using Email A Prisoner at
- Write them a letter

- Video calls are also available at HMPs Durham, Deerbolt, Frankland, Low Newton, Holme House. More details on how to get started HERE.

If you have any concerns about a loved one in prison you can contact the prison's safer custody line.

Our visits teams are available at the end of the phone or by email if you have any concerns about your loved one in prison, questions about visits or video calls or would like some support for you or your family. 

Details are on our website HERE.

Our free helpline is also available if you would like some support.
Call free: 0800 012 1539
Text: 07983437457